• Terms of Use

Conditions for the use of the meetyoo customer portal and the Outlook plugin (as at: 19/03/2013)

1. General information

The use of the meetyoo conferencing GmbH Customer Portal (hereinafter referred to as the “meetyoo Customer Portal”) is subject to the Terms & Conditions of meetyoo conferencing GmbH, as long as nothing is provided to the contrary in these terms and conditions of use.

2. Use

2.1. The user can gain access to the meetyoo Customer Portal via the meetyoo website (www.meetyoo.com) or via a direct link portal.meetyoo.de. Data is transferred only with the use of SSL encryption.

2.2. Personal registration is needed in order to use the meetyoo Customer Portal. To register, users enter their e-mail address as username and choose a personal password. In order to enable conference rooms in the Customer Portal, users must verify themselves with a moderator PIN. meetyoo draws attention to the fact that every person who knows a username and the associated password is able to use the meetyoo Customer Portal in place of the user. Among other things, this enables personal data (e.g. contact or invoicing data) to be changed definitively. meetyoo gives users the option of changing their Customer Portal password at any time.

2.3. Users must keep their password secret and change it immediately if they suspect that it has or could have become known to an unauthorised third party. Users should not write down or save their password and username. In particular, the “cache” (temporary memory) of the browser used must be deactivated or deleted after use. The user is responsible for keeping data updated and for the completeness and correctness of the data entered. In the case of a change of e-mail address, users undertake to change the information in the meetyoo Customer Portal immediately. Data should only be released by users in the Customer Portal if the Internet browser window shows that the data transfer is encrypted (a key or padlock symbol). The contractual provisions, user guidelines and safety instructions must be complied with by users. Users must take care to ensure that there are no computer viruses on their systems, and implement the appropriate preventive measures. Users undertake only to use third-party software, including encryption software, that is obtained from widely-known, trustworthy providers.

2.4. Access to the meetyoo Customer Portal is automatically barred if a user enters the password incorrectly three times in succession. The user can have access unbarred by customer service. meetyoo may also bar access without giving reasons.

2.5. Legally-binding declarations of intent are deemed to have been given by a user once the relevant box has been clicked to authorise a transfer to meetyoo. Declarations of intent given in this way satisfy the contractual requirement for written form. meetyoo is entitled to process declarations solely on the basis of allocation by means of the e-mail address and password that were entered when logging in. The user is hereby informed that the provision of incorrect information may result in invoicing errors and therefore adversely affect the user.

3. Liability

Each party accepts their own transmission risk and is liable for any damages arising from incorrect transmission. meetyoo is not liable for damages arising from the misuse of the password or username (e-mail address) or by the entry of incorrect information. meetyoo will make every effort to ensure that the meetyoo Customer Portal is accessible constantly. However, meetyoo does not guarantee that the services offered via the meetyoo Customer Portal will be available at all times without interruption and without error. Furthermore, meetyoo does not accept liability for damages caused by errors in the user’s IT systems.

4. Applicable Law, Court of Jurisdiction

4.1. The law of the Federal Republic of Germany applies.

4.2. In the case of contracts with traders, legal entities in public law or special funds under public law, the place of jurisdiction is Berlin-Charlottenburg.

5. Severability Clause

Should any individual provisions of these terms and conditions be invalid, this shall not affect the remaining provisions or the contract itself.

Terms of use for the meetyoo-Webinar (as at: 15/10/2014)

§ 1 General Information

For the use of the meetyoo-Webinar of the meetyoo conferencing GmbH (hereinafter referred to as “meetyoo-Webinar“) the subsequent conditions of use as well as the general terms and conditions and data protection declaration of the meetyoo conferencing GmbH are valid, if in these conditions of use no deviating regulation is made.

§ 2 Use

The meetyoo conferencing GmbH together with the Website “webinar.meetyoo.de” (platform) operates an internet portal for the booking and organisation of interactive online seminars (Webinars). It makes available the technical prerequisites for posting and booking Webinar offers for users (members) registered on this platform for the communication between members and the implementation of Webinars and other online events in virtual conference rooms.

§ 3 Registration

To use the platform the cost-free registration as a member is required. Exclusively natural persons of full legal capacity can have themselves registered as a member. For the registration the registration form provided on the platform shall be filled in completely and truthfully indicating a member name, an e-mail address and a requested password and sent to meetyoo conferencing. All Websites of the platform, on which data are indicated, are secured by a 256-Bit-SSL-encoding.
The member name shall not infringe the rights of third parties or good morals and shall not contain any contact information (e.g. e-mail or internet addresses). The meetyoo conferencing GmbH is entitled to request written evidences to review the indicated data. By sending the registration form the user makes a binding offer to meetyoo conferencing in order to conclude a membership agreement. The membership agreement is concluded by confirming the order, establishing the Webinar platform with an own domain and following registration confirmation e-mail and the activation of a member account by means of meetyoo conferencing. There is no user’s claim to the conclusion of a membership agreement. Each user may only have himself registered once.

§ 4 Services of meetyoo conferencing

The meetyoo conferencing GmbH makes available the technical possibilities on the platform to the members in order to facilitate the organization of Webinars in virtual conference rooms. Each member can use the platform not only as Webinar organizer but also as Webinar participant (attendee).
The members can establish member profiles, post Webinar offers and requests, read the Webinar offers and requests of other members, book Webinars, make Webinar offers for corresponding requests, organize Webinars in the virtual conference rooms of the platform and actively or passively participate in the Webinars in the virtual conference rooms.

§ 5 Use of the Plattform

I. General provisions

1. The platform may only be used for the information about Webinars, participation in Webinars and implementation of Webinars as well as other online events in the virtual conference rooms.

2. The members are obliged to keep their password secret and to secure the access to their member account. If there are any indicators that third parties have provided themselves unauthorized access to the member account, meetyoo conferencing immediately has to be informed and the password shall be changed by the member.
If the data change, which were stored at the registration for the member, the data immediately shall be announced to meetyoo conferencing in written form.
Since the meetyoo conferencing GmbH can only review the correctness of the data stored for the member to a limited extent even when submitting written proofs, the indication of wrong data by means of a member basically cannot be excluded. For this reason, each member himself shall examine the identity of the participant.
The member account shall not be transferred to third parties. Contact data of other members, who became known by using the platform shall only be used for (pre-) contractual communication.

3. Members shall exclusively advertise on the platform for Webinars, which are also organized on the platform. They shall not do, tolerate or arrange anything which could disturb the propter operation of the platform, particularly the virtual conference rooms.

4. To use the platform, particularly for the organization and participation in Webinars and other online events the observation of the following technical prerequisites is required: a standard DSL-connection, an internet browser according to the current state-of-the-art , a current version of the programme “Adobe Flash Player“, in case of active participation: headAudios and microAudio, in case of passive participation: loudspeakers
The members oblige themselves to keep these technical minimum prerequisites, to punctually check and analyse before the implementation of a Webinar or the participation in a Webinar whether the connection to the virtual conference rooms can be established and, if necessary, to remove existing technical disturbances, the removal of which lies in their responsibility, in time. If a technical connection cannot be established, meetyoo conferencing shall be informed in time.

II. Use of the platform as participant Only members shall participate in the Webinars who have booked the Webinar. Other persons shall not be allowed to actively or passively participate.

§ 6 Exclusion of a Member

meetyoo conferencing can exclude a member and delete the member account as well as all Webinar offers and Webinars of this member if there are any indicators for meetyoo that a member violates the essential obligations of this agreement of use or a member was negatively assessed several times. meetyoo will inform the member about the planned exclusion by e-mail and give him the possibility to make a statement. In case of urgent necessity meetyoo is not obliged to do this. In any case meetyoo will consider the authorized interests of the member. The right of extraordinary termination remains unaffected.

§ 7 Technical Availability

For technical reasons the meetyoo conferencing GmbH cannot guarantee a permanent complete availability of the servers through which the platform is operated. Temporarily the availability of the platform – particularly due to the necessary implementation of maintenance or repair works – can be limited. The meetyoo conferencing GmbH will inform the members about the implementation of planned maintenance works and their scope in time by means of a reference to the platform. If the system unpredictably fails, meetyoo will inform the members about the scope and duration of failure as far as possible.

§ 8 Exemption

The members oblige themselves to exempt meetyoo conferencing from all claims of other members or third parties, who assert these against meetyoo due to the violation of their rights owing to the utilization of the platform by means of the respective member. This does not apply if the member is not responsible for the violation of rights. The obligation of exemption also includes the bearing of appropriate legal defence costs.



The following Terms of Use as well as the General Terms and Conditions (GTC) and the Data Protection Declaration of meetyoo conferencing GmbH apply to the use of the webcast of meetyoo conferencing GmbH unless otherwise stipulated in these Terms of Use.

By registering and participating in the webcast of meetyoo conferencing GmbH, the user accepts the terms and conditions.


On the webcast platform of meetyoo conferencing GmbH, the organiser of the webcast or meetyoo offers users the opportunity to participate in a webcast for a specific period of time by invitation.


The user must register before using the webcast. The user is only entitled to register and participate if he has been invited by the organizer or by meetyoo to participate and register. However, there is no claim to participation in the webcast. In particular, users who have registered but have not been invited to use the webcast may be excluded from it at any time.

The user warrants that all data provided by him during registration is true and complete.

When registering, the user chooses a password which he undertakes to keep secret.

The user is also obliged to observe all applicable laws and third party rights when using the webcast platform.

The client and meetyoo can delete illegal contents of the user without prior notice or block the user’s access to the webcast if the user violates legal regulations, the rights of third parties or these terms of use.


meetyoo accepts no liability for the functionality of the external data and IP networks to which the organiser or the users are directly or indirectly connected.

The organizer warrants that the following technical requirements are met on site:

– 1x laptop or PC with Internet connection (e.g. via DSL) for slide synchronization and question-answer management
– 1x telephone line for the conference call
When using a videoconferencing system:

– 2 Mbit/s Internet line without firewall or proxy Restrictions by cable (no WLAN)
– Ability to call an external videoconferencing device (remote terminal)
– System/streaming test must take place at least 7 days prior to event start.
When using a webcam:

– At least 1.5 Mbit/s Internet line (uplink and downlink)
– Webcam should not be used at the same time for other applications (e.g. Skype).
System requirements:

Internet connection:

– WebcamWebcast /VideoWebcast: 700 kbit/s
– AudioWebcast: 150 kbit/s

– Edge all versions
– Firefox version 45 or higher
– Chrome from version 56
– Safari from version 10
– Mobile: current Chrome under Android, iOS, current Safari under iOS

Chrome: the current and the previous version
Firefox: the current version and the current Firefox ESR
Safari: the current version
Microsoft Edge: the current and previous version

Chrome (Desktop): the current and previous version
Firefox (Desktop): the current version
Webcam Presenter

Chrome (Desktop): the current version
Firefox (Desktop): the current version


The organizer and user acknowledge that a 100% availability of the webcast is not technically feasible. In particular, maintenance, security or capacity concerns as well as events for which meetyoo is not responsible (such as disruptions of public communication networks, power failures, etc.), but also software and hardware errors, in particular the software and hardware as well as the IT infrastructure of the Organiser or the User, may lead to short-term disruptions or the temporary suspension of services on the platform. In this respect, the user is not entitled to availability of the webcast at any time.

The user is aware that the data for the operation of the webcast platform and for the execution of virtual events are transmitted via public channels, in particular the Internet. The user acknowledges that the transmission is not 100% secure. meetyoo undertakes to secure the customer’s data in accordance with customary industry standards, but does not guarantee 100% security.

meetyoo is not liable for damages caused by the misuse of the password or the user name (e-mail address) or by incorrect entries. Each party bears its transmission risk and is liable for all damages resulting from incorrect transmission.

The organizer is solely responsible for the content. meetyoo does not check the content for completeness, correctness, legality, timeliness, quality and suitability for a particular purpose. meetyoo does not assume any liability for the content published by the organizer.

The organiser assures that all rights necessary for the production and publication of the materials provided by him exist and indemnifies meetyoo from all possible claims of third parties due to infringement of industrial and/or intellectual property rights for materials from his area of responsibility. If third parties assert rights to the content against meetyoo, the customer indemnifies meetyoo from any claims at first request.

If there is a suspicion of illegal or punishable actions, meetyoo reserves the right to refuse to post content and/or to edit, block or remove already posted content without prior notice.


All texts, images and other information and data published in the webcast are – unless otherwise indicated – subject to the copyright of the organizer or/and meetyoo. Any form of reproduction and/or modification may only take place with the written permission of the owner of the copyright, i.e. organizer and/or meetyoo.

Otherwise the organizer or/and meetyoo reserve the right to take legal action against this infringement. All damages caused by an infringement by a user are to be borne by the user and compensated to the injured party.


The organizer or meetyoo have the right to change the terms of use at any time. The change will be published on the “meetyoo.de” website.


The law of the Federal Republic of Germany shall apply.

For contracts with merchants, legal entities under public law or a special fund under public law, Berlin-Charlottenburg shall be the place of jurisdiction.


Should individual provisions of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions or the contract itself.


1. General

For the use of “virtual events”, which are technically provided by meetyoo the following terms of use apply. These terms of use govern the contractual relationship between the user and the organizer, regardless of which website the user uses to register or log in.

The sole contractual partner of the user is the organizer. The organizer must ensure that these terms of use become the basis of his contractual relationship with the user.

The offer of the services of the organizer is aimed exclusively at adults of full age.

By registering and participating in “virtual events” the user accepts the conditions.

2. Purpose

  1. 1. By invitation, the host offers registered user the opportunity to participate in virtual (interactive) events on the meetyoo platform (e.g. virtual fairs or web cast. The time and duration of these events lie in the sole discretion of the host. 
  2. 2. Any usage of content or services going beyond what is explicitly offered on the platform requires the previous approval of the Host and meetyoo. 
  3. 3. The host distributes user generated content to other users only if this content does not violate the law or these Terms of . The Host and meetyoo reserve the right to remove user generated content without prior notice if this content violates the law or these Terms of Use. 
  4. 4. The user recognizes that a 100% availability of the platform is technically impossible. The host strives for an availability that is as high as technically possible. However, mainte-nance-, security-, or capacity-related issues, events beyond the sphere of control of both the host and meetyoo (e.g. disruption in public telecommunication networks, power failure, etc.), as well as software and hardware defects in the infrastructure of the Host or the user, can lead to short failures in the availability of the platform or parts thereof.
    The user is not entitled to the availability of the meetyoo platform for non-gratuitous contracts.
  5. 5. The host offers solely a virtual event. In case that users conclude any contract, the host is not involved in this contract, and thus not a partner in this contract. Users are fully responsible for any contracts they conclude on the platform. The host cannot be held liable for any breach of duty of a contract concluded on the platform.


  1. 1. The user has to register before using the platform. The user is only allowed to register if invited by the host. The registered user does not hold any claim for participating in the event. Especially, registered users that have not been invited can be excluded from participation. 
  2. 2. The user warrants and represents that all information provided at the registration is accurate and complete. During the period of active participation in the virtual Event, the user is obligated to announce any change in information provided at registration to the host without undue delay. The user warrants and represents that he is of legal age at the moment of registration. Users can register only once. 
  3. 3. By completing the registration process, the user submits an offer for a contract concerning the usage of the platform. The host accepts this offer by activating the user account for participating in the virtual event. Through this acceptance both parties enter this contract.
  4. 4. At registration, the user has to enter a password. The user is obliged to treat this password confidentially. The host shall not disclose the password to any third party and the Host shall not ask for the user’s password at any time.

4. Right of withdrawl

If you register here for a purpose that can be attributed neither to your commercial nor your self-employed professional activity, you are considered a consumer within the meaning of the law (§ 13 German Civil Code). Then the following provisions apply to you in the case of contracts for payment:

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of revocation, you must draft a statement (e.g. a letter, fax or e-mail sent by post) informing the organizer (see contact details in the imprint of the host) or meetyoo (Friedrichstrasse 200 , 10117 Berlin, info@meetyooo.com, +49 30 868710-466) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period. 

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. If you have requested that the services should commence during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation in respect of this Agreement compared to the total amount of services provided under the Agreement.

End of the cancellation policy

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

meetyoo conferencing GmbH

Friedrichstrasse 200,

10117 Berlin 


I hereby revoke the contract I have concluded for the provision of the following service: Virtual event of [Please enter organiser here] on [Enter date of event].

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of communication on paper)


End of the sample revocation form

5. Obligations of the user

  1. 1. The user is required to provide accurate, complete, and not misleading information in the profile and any communication with other users. The user is not allowed to use pseudonyms or pen names. 
  2. 2. When using the platform, the user has to comply with all applicable legislation, and respect all third-party rights. In particular, the user is prohibited to
  1. a) propagate offensive or defamatory content, no matter whether this content is directed at other users or natural or legal entities, 
  2. b) use any pornographic materials or any contents that violate any applicable legislation for the protection of minors; or advertise or promote, offer or distribute any pornographic product or products which do not comply with any applicable legislation for the protection of minors, 
  3. c) use or cultivate anticompetive actions, including progressive canvassing (e.g. chain or pyramid schemes), 
  4. d) use without authorization any contents protected by law (e.g. by copyright, trademark, patent, utility patent, or design patent laws), or advertise, promote, offer or distribute any goods or services protected by law. 
  5. e) unreasonably annoy (particularly with spam) any other user (cf. §7 law against unfair competition UWG), 
  6. f) to conduct the following activities, even if they are not against any law: explicit or implicit sexual communication; usage of mechanisms, scripts, or software in combination with the platform, unless explicitly allowed; perform any actions which may impair the operability of meetyoo’s infrastructure, particularly actions which may overload said infrastructure; every action that is adequate to impair the functionalities of the platform in any other form. 
  1. 3. The host or meetyoo are entitled to take the following actions if there is concrete evidence that a user is breaking laws and regulations, the rights of third parties, or these Terms of Use, or if the host or meetyoo have other legitimate interest: 
  1. a) deletion of user generated content 
  2. b) limitation / blocking of access to the platform

6. Changes of service on the platform

The host reserves the right to modify the services offered on the platform and/or to offer services different from those offered at the time of the user’s registration at any time, unless this is unreasonable for the user.

7. Termination of the contract, repayment of fees paid in advance

  1. 1. The user and the host can terminate the contract at any time without giving reasons for doing so unless otherwise contractually agreed.
  2. 2. The termination notice shall include the user’s registered name and the email address the user registered with. 
  3. 3. The host can terminate the contract at any time upon for good cause. A good cause is defined as an event which makes it unacceptable for the host to continue the agreement to the end of the termination period, taking into account all circumstances of the individual case and weighing the interests of the host against the user’s. A good cause includes any the following events: 
  1. a)If the user fails to comply with any applicable legal provisions;
  2. b) if the user breaches a contractual obligation, in particular an obligation set forth in paragraphs 2 and 4 of these Terms of Use; 
  3. c) if the reputation of the services offered on the platform is substantially impaired by the online presence of the user (if, for example, it is discovered after registration that the user has been convicted of a criminal offense, and if said conviction is known to other users); 
  4. d) if the user promotes any communities or associations (or any of their methods or activities) which are under surveillance by authorities responsible for public safety or the protection of minors; 
  5. e) if the user causes harm to any other user(s)

8. Responsibility for content, data and or information of the user

The Host does not make any warranties or representations regarding any data and/or information provided or made available by any user on the platform or on any external websites linked to them. In particular, the Host does not warrant or represent that said data and/or information is true or accurate, or that it fulfills or serves any particular purpose. The user may report any activities of any other user which violate applicable laws and/or any of the terms and conditions of these Terms of Use (including the use of pseudonyms or false identities) using the platform.

9. Liability

Whatever the legal grounds, liability for damage claims based only on ordinary negligence against the Host or meetyoo (including its vicarious agents) shall exist only if the Host or meetyoo breach a basic/cardinal obligation under this agreement. A cardinal obligation is an obligation the user can expect to be met, and which fulfillment is a prerequisite to the ordinary execution of the contract. In this event, the amount of claims are limited to typical and foreseeable damages. Limits shall not apply to the extent damages are in the event of intentional or grossly negligent breaches of obligation. Furthermore, limits shall not apply to the extent damages are covered by the Host’s or meetyoo’s business liability insurance, provided the insurance company has effected payment to the host or meetyoo. The host and meetyoo undertakes to maintain the insurance coverage existing at the time this agreement is concluded. This shall not affect damages arising from injury to life, body and health, and property damage claims based on the German Product Liability Act. Furthermore, the above liability exclusions and limitations shall not apply in the event of the assumption of express guarantees by the Host or its vicarious agents, or given the lack of promised features.


  1. 1. The user shall indemnify and exempt the host, the exhibitor and meetyoo from all actions, including damage claims, asserted by other users or third parties against the host, the exhibitor and meetyoo resulting from an infringement of their rights by the contents posted by the user on the platform. Furthermore, the user shall indemnify and exempt the host, the exhibitor and meetyoo from all actions, including damage claims, asserted by other users or third parties against the host, the exhibitor and meetyoo resulting from an infringement of their rights regarding the use of the services on the platform by the user. The user assumes all reasonable costs the host, the exhibitor and meetyoo incur due to an infringement of third party rights, including all reasonable legal defense costs. All other rights, including damage claims by the host, the exhibitor and meetyoo, are hereby unaffected. The user has the right to prove that the host, the exhibitor and meetyoo incurred lesser charges than claims made. The aforementioned obligations shall not apply to the extent the user is not responsible for the infringement.
  2. 2. In the event the contents posted by the user infringes any rights of any third party, the user shall, at its own expense and at the Host’s and meetyoo’s discretion, either obtain the right to use said contents or render said contents free of any infringement. In the event the user infringes third-party rights when using the platform, the user shall discontinue such use that violates these Terms of Use and the law, if so requested by the Host and meetyoo.

11. Data protection

The host undertakes to comply with the statutory provisions – in particular the Federal Data Protection Act (BDSG) and the General Data Protection Regulation (GDPR) – when processing personal data. Further details on the processing of user data are regulated in the data protection regulations, which can be accessed from the platform.

12. Final provisions

These user agreement and any amendments thereto must be in writing to be valid. No secondary agreements exist. 
  1. 1. The host reserves the right to amend these Terms of Use at any time, without giving reasons, unless an amendment is unreasonable to the user. The host shall give due notice of any amendments of these Terms of Use to the user. If the user does not object to the applicability of the revised Terms of Use within two (2) weeks after receipt of said notice, the amended Terms of Use shall be deemed to be accepted by the user. The Host shall inform the user about the user’s right to object and of the relevance of the objection deadline in said notice. 
  2. 2. If any provision of these Terms of Use is, for any reason, invalid and/or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. 
  3. 3. The place of performance under these Terms of Use shall be Berlin, Germany. 
  4. 4. Place of jurisdiction shall be Berlin, Germany. 
  5. 5. These Terms of Use and the contractual relationship shall be governed by German Law, excluding international private law and the provisions of the United Nations Convention on Contracts for the International Sale of Goods that have been adopted by German Law.